It is obvious that there have been a lot of challenges confronting people around the world during the pandemic. One specific challenge of COVID that impacts many people is a decreased ability to communicate.
Operational Excellence (OE) is a management philosophy that focuses on improvement, problem solving, and waste reduction in organizations. A strong focus on this philosophy is not too common at many academic institutions and so Saint Vincent is lucky to offer this unique perspective at the undergraduate (minor) and graduate (OE emphasis in the MS in Management) levels. Those schools that do focus on OE tend to have programs in the engineering departments. At Saint Vincent, ours resides in the business department. A reason for this difference is that our program is more focused on people and culture as well as implications of OE throughout an organization.
In a blog that I wrote in September 2016, I discussed why fall is my favorite season. Reflecting on my sentiments from four years ago and thinking about this upcoming semester at Saint Vincent, fall still remains my favorite time of the year though this semester will definitely feel different than prior years for a variety of reasons.
While at home during the pandemic, I have been fortunate to be able to work on a few big projects related to the academic study of leadership (I am excited to share details of these projects soon). As I have been digging into the research on leadership, I have been thinking a lot about what makes a good leader.
A person’s task performance is, in essence, how well she or he accomplishes the crucial functions of a role (Borman & Motowidlo, 1993). This, of course, can be learning a concept for a student, serving the community in a positive way for a volunteer or doing a major job duty in the workplace for an employee. As someone who studies workplace behaviors, I can attest that it’s crucial for managers to recognize good employee performance.
Over Christmas break, I had the opportunity to see the movie “A Beautiful Day in the Neighborhood” in the theater and really enjoyed it. I especially liked the scenes where Mr. Rogers (played well by Tom Hanks) referred back to the songs that I remembered on his show from my childhood. I have come to know these songs and other Neighborhood of Make-Believe songs well. My daughter loves the “Daniel Tiger’s Neighborhood” show (produced by Fred Rogers Productions) and I enjoy the music because I like how several of the songs are slight updates of Mr. Rogers’ originals. My family and I listen to Daniel Tiger songs all the time – and in them I hear a lot of Operational Excellence (OE) principles. After listening to these songs, I believe that OE is alive and well in the Neighborhood of Make-Believe. In this blog, I will share how some of the lyrics to Mr. Rogers’ and Daniel Tiger’s songs illustrate the OE philosophy.
Topics: fred rogers, Saint Vincent College, SVC, Michael Urick, Daniel Tiger, Saint Vincent, Operational Excellence, blog, saint vincent professor, st. vincent professor, Faculty Blog, Dr. Mike Urick, svc blog, Mr. Rogers