Operational Excellence (OE) is a management philosophy that focuses on improvement, problem solving, and waste reduction in organizations. A strong focus on this philosophy is not too common at many academic institutions and so Saint Vincent is lucky to offer this unique perspective at the undergraduate (minor) and graduate (OE emphasis in the MS in Management) levels. Those schools that do focus on OE tend to have programs in the engineering departments. At Saint Vincent, ours resides in the business department. A reason for this difference is that our program is more focused on people and culture as well as implications of OE throughout an organization.
I’ve had the privilege of directing Saint Vincent College’s Master of Science in Management: Operational Excellence (MSMOE) program for nearly seven years. I want to share with you why I think now is a great time to pursue this degree.
I very rarely talk in my blog about current events but will make an exception this month. The COVID-19 global pandemic impacts each of us. First, I want to share my hope for a quick recovery for those who have contracted the virus. And I would like to express my sincere sympathies to all who are directly impacted by having lost a loved one to this disease.
There has been a long tradition in the academic study of management that considers what makes people engage in work. In my sub-field of organizational behavior, this idea of motivation is one of the most important topics of research. The classic Theories X and Y (McGregor & Cutcher-Gershenfeld, 1960) consider the nature of people when it comes to engaging in tasks.
A person’s task performance is, in essence, how well she or he accomplishes the crucial functions of a role (Borman & Motowidlo, 1993). This, of course, can be learning a concept for a student, serving the community in a positive way for a volunteer or doing a major job duty in the workplace for an employee. As someone who studies workplace behaviors, I can attest that it’s crucial for managers to recognize good employee performance.
Over Christmas break, I had the opportunity to see the movie “A Beautiful Day in the Neighborhood” in the theater and really enjoyed it. I especially liked the scenes where Mr. Rogers (played well by Tom Hanks) referred back to the songs that I remembered on his show from my childhood. I have come to know these songs and other Neighborhood of Make-Believe songs well. My daughter loves the “Daniel Tiger’s Neighborhood” show (produced by Fred Rogers Productions) and I enjoy the music because I like how several of the songs are slight updates of Mr. Rogers’ originals. My family and I listen to Daniel Tiger songs all the time – and in them I hear a lot of Operational Excellence (OE) principles. After listening to these songs, I believe that OE is alive and well in the Neighborhood of Make-Believe. In this blog, I will share how some of the lyrics to Mr. Rogers’ and Daniel Tiger’s songs illustrate the OE philosophy.
Topics: fred rogers, Saint Vincent College, SVC, Michael Urick, Daniel Tiger, Saint Vincent, Operational Excellence, blog, saint vincent professor, st. vincent professor, Faculty Blog, Dr. Mike Urick, svc blog, Mr. Rogers
I believe in Santa Claus. And I believe that he practices Operational Excellence. After all, embracing Operational Excellence (OE) is the only way that he would be able to fly around the world delivering presents in one night!
In last month’s blog, I wrote about traveling this summer with the band I play in. But this summer wasn’t all just fun and games! I also traveled for academic purposes (okay, maybe those trips were little fun, albeit exhausting, too). In August, I first went to Boston for the Academy of Management Annual Meeting, the largest conference of management academics in the world. Then I flew home for a few hours before driving out to Lexington, Kentucky, with some of our exceptional Master of Science in Management: Operational Excellence (MSMOE) graduate students. I love summer but, as I mentioned in a blog three years ago, fall is my favorite time of year. I think one reason why is that I can get back into a standardized routine with less traveling once the semester begins.
Many people who know me as a professor and researcher are often surprised that I also lead and play music with a jazz/early rock/horn band called Neon Swing X-perience. Likewise, many people that know me as the vocalist and trumpet player for the band might also be surprised of my academic career. Yet, through many years I’ve tried to balance both roles and this summer was no exception. While I taught a summer class, helped to effectively recruit one of the largest classes our Master of Science in Management: Operational Excellence program has welcomed and worked on a half dozen research publications, I also found time to tour with the band.