Engaging in the tasks that are listed on a job description likely comes to mind when many people hear the term “job performance.” Yet, engaging in these tasks is only part of how to define successful performance in the workplace.
Another aspect of being a successful performer at work is engaging in organizational citizenship behaviors (OCBs for short). These are “voluntary” in that they are not listed on one’s job description, but organizations, coworkers and those individuals who perform them often benefit from these activities (LePine, Erez & Johnson, 2002).